Terms of Use

Last updated: 15 August 2026

Who we are

PhoneRepairPOS is a trading name of VoxBot Ltd ("we", "our", "us"), a company registered in Northern Ireland under company number NI736457, registered office 24 Rhanbuoy Park, Holywood BT18 0DX.

Agreement to terms

By downloading, installing, or using PhoneRepairPOS ("the App"), you agree to be bound by these Terms of Use. If you do not agree to these terms, do not use the App.

Description of service

PhoneRepairPOS is an iPad application designed to help phone repair businesses manage repair tickets, track job status, record payments, and store customer information. The App is a tool for your business operations — we provide the software, and you are responsible for the data you enter and how you use it.

Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App on any iPad you own or control, subject to these terms and the Apple App Store terms of service.

You may not:

Copy, modify, or distribute the App or its source code
Reverse engineer, decompile, or disassemble the App
Use the App for any unlawful purpose
Sublicence or transfer the App to a third party

Your data and responsibilities

You are solely responsible for the data you enter into the App, including customer personal information. If you collect and store personal data about your customers (names, phone numbers, etc.), you are the data controller under applicable data protection laws (including UK GDPR). It is your responsibility to:

Have a lawful basis for collecting and processing customer data
Inform your customers about how their data is used
Respond to data subject access requests
Keep your device secure to protect stored data

See our Privacy Policy for details on what data the App handles and where it is stored.

Cloud sync

Where cloud sync is active, your data is stored in our Firebase project hosted on Google Cloud Platform. This is our infrastructure — not your personal iCloud account — which means we are technically able to access it as the database administrator.

We access your business data only where necessary to operate the service, investigate a fault you have reported, or comply with a legal obligation. We do not read, mine, sell, or use it to train anything.

We aim for high availability but do not guarantee it, and we are not responsible for outages of Google Cloud Platform or other upstream providers.

Data Processing Terms

These terms apply where we process personal data on your behalf as your processor under UK GDPR Article 28.

Instructions. We process your business data only on your documented instructions, which these terms and your use of the App constitute, unless required otherwise by law.
Subject matter and duration. Storage, transmission, and backup of repair-shop records, for as long as you use the App.
Nature and purpose. Operating the App's ticketing, customer, payment, and sync features.
Types of data and data subjects. Names, contact details, device details, repair notes, and payment records, relating to your customers.
Confidentiality. Anyone we authorise to process your data is bound by confidentiality obligations.
Security. We implement appropriate technical and organisational measures under Article 32, as described in our Privacy Policy.
Sub-processors. You give general authorisation for the sub-processors listed in our Privacy Policy. We will give reasonable notice before adding or replacing one, and you may object on reasonable data protection grounds.
International transfers. Where data leaves the UK, we rely on the UK International Data Transfer Addendum to the EU Standard Contractual Clauses or another permitted safeguard.
Assistance. We will assist you, at no charge, with data subject requests, data protection impact assessments, and consultations with the ICO.
Breach notification. We will notify you without undue delay after becoming aware of a personal data breach affecting your data, with the information you need to meet your own reporting duties.
Deletion or return. On termination we will delete your business data on request, unless retention is required by law.
Audit. We will make available the information reasonably necessary to demonstrate compliance with this section.

Availability and updates

We aim to keep the App available and up to date, but we do not guarantee uninterrupted access. We may release updates that change, add, or remove features. Continued use of the App after an update constitutes acceptance of any changes.

We reserve the right to discontinue the App at any time, with reasonable notice where possible.

Payments and pricing

The App may be offered as a free download, a one-time purchase, or with optional subscription features via the Apple App Store. All purchases are processed by Apple and are subject to Apple's payment terms. We do not directly process any payments from you.

The payment recording features within the App are for your record-keeping only — the App does not process actual financial transactions between you and your customers.

Disclaimer of warranties

The App is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the App will be error-free, secure, or available at all times. We do not warrant that the App will meet your specific business requirements.

Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, and to the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of data, revenue, profit, or business opportunities
Errors in payment records or ticket information
Device malfunction or data corruption
Interruption of business operations

Subject to the first paragraph of this section, our total aggregate liability for all claims arising from your use of the App shall not exceed the greater of (a) the fees you paid us in the 12 months preceding the claim, and (b) £500.

The App is a record-keeping tool for a business, and you accept that it is your responsibility to maintain your own records and backups of information critical to your operations.